Monitor multi-computer activity and Internet use, track, record, calculate and analyze application running time

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FAQ

I can use Track4Win in either a single PC or a computer network, right? Yes. Track4Win can track all computer activity of a single PC or all computers in a computer network (corporate LAN or remote WAN) . Do I need to purchase additional hardware if I want to monitor all computers in a computer network? No. You can use any computer to monitor all computers in a network. I have installed Track4Win Server on my computer, and install Track4Win Monitor in the computers I wish to monitor. But I cannot see any computer/user data on my Server computer. Do I have to do something to set it up? Those computers are already connected on the same computer network. You must correctly set the "Track4Win server Name" (or IP address) in Monitor's options. Otherwise, the Monitor doesn't know where should it send the information.  (Track4Win Monitor--> Options ---> Networking, default value is "Loaclhost". But you need change if you run Track4Win in a network) Can Track4Win work with Windows Terminal Services? Yes. Track4Win 2.0 can work fine with Windows Terminal Services. Can I know what employees are doing on their computers ? I want to know each computer's current status. How ? Yes. Track4Win implements real-time monitoring. On the Track4Win Server panel, choose "Active User", then you can see all users' current status. Can Track4Win record all visited website addresses (URLs) ? Yes. Track4Win can record all visited URLs even though Internet history and cookies are deleted. In addition to website address, Track4Win can record every visited web page title/caption so that you know the web page content directly.  Can I install and run Monitor in total stealth mode ? Will the Monitor component be "Hidden"?   Does it run as a service on the client (Monitor) machine? Yes. During Monitor installation, check the box of "Don't create any icon", then there is no Monitor Icons in the Windows Start Menu. Also, after installation, you should make sure the settings in Monitor Options are appropriate:  uncheck the checkbox [Options -> Standard -> Show Tray Icon on the Right Bottom], check the checkbox in [Options -> Standard -> Invisible in Windows Task] and check the checkbox in [Options -> Standard ->Start up Monitor when Windows Startup] . It runs as a service when you check the [Invisible] on Win95/98/me. After I hide all Monitor icons, how can I reactivate Monitor window because sometimes I need to exit or change Monitor settings? There is Hot Key to simply activate Monitor. Please read the help file to get the Hot Key. Make sure Monitor can "Start up Monitor when Windows Startup" before you hide the Tray Icon on the Right Bottom"  Can Track4Win monitor people in other cities across a remote network (WAN) who are connected by a VPN? How to set the client machines on remote sites ? Yes. Track4Win can monitor computers across WAN/Internet/Intranet, where TCP/IP is installed. You may put either IP address or server name in the field of "Track4Win Server Name" , which is in Track4Win Monitor Options. If I am out of office and shut down my computer on which I run Track4Win Server, can I still record computer activities on other networked PCs ?  Yes. Even if you do not run Server sometimes, the Monitor would record data locally, and then would send them to Server when you run Server again. How to get the latest data in Analyzer ? You may simply click "Refresh" button to refresh all data in Analyzer. You can also go to each report page such as Detail Log and Web Log, to right click mouse to select "Refresh" . Which file should I download to try ? You may download Track4Win zip file or exe files on the Download page. Either way is fine.  If you download the zip file, you need unzip tool such as WinZip to uncompress the zip file into two exe files. No matter which way you use, finally you will get two files: Track4WinSvr.exe, Track4WinMon.exe. How to use the download files to install Track4Win ? Run Track4WinSvr.exe to install Track4Win Server on the computer where you receive monitoring information, and run Track4WinMon.exe to install Track4Win Monitor on the computer you wish to monitor. Follow the installation instructions. Very easy ! Where do I need to install and run Track4Win Server and Track4Win Monitor ? For example, I want to use computer A to monitor the activity of computer B, C, and D. You should run Track4Win Server on computer A, and run Track4Win Monitor on the other three computers: B, C, and D. If you want to use Track4Win to track your own PC, you have to run both Track4Win Server and Monitor on the same PC. How many product licenses I need to purchase if I  want to use my computer to monitor other 8 computers ? At least 8. The quantity of license you need to purchase depends on how many computers you want to monitor. If you also want  to monitor/track  your own computer, then you need to purchase at least 9 licenses. How many days are allowed for evaluation? Are there any limitations in the trial version?. The free trial version is for 15-day and 5-user evaluation. After registration, you will get full functionality. Do I need to register Track4Win with Hard Codes of both Monitor and Server. No. To register Track4Win, You just need to use Server's Hard Code.  Can I use more than one Server ? For example, I want to use Computer A to monitor 8 computers, and use Computer B to monitor another 7 workstations? Yes. In your case, you  need to purchase 15 licenses. But you must register Track4Win with two Servers' Hard Codes. Please contact us before purchase. We will assist you in registration. When Track4Win Server is down , will I lost the client data that Track4Win Monitor has collected ? No. When Track4Win monitor detects that the Track4Win Server is down or network is unconnected, it will save data locally. When the server is up again, it will send all saved data to the Server. I run Track4Win in a computer network. How do I know Monitor and Server connect correctly and communicate well? After you install and run Server and Monitor, you can check their logs which are in their "Log" pages. There should be some information like these: (Monitor Log) > 15:44:46: Monitor started. > 15:44:53: Send Success. (Server Log) > 15:44:38: Server Started. > 15:44:53: Data Recived. You can also open the Analyzer to choose User to see if there is your workstation's computer/user name there. Or you may go to Server Active User Page to see if there is computer/user name.  We need to monitor 400 computers which are in 4 departments. Four department managers want to use their computers to run analyzer respectively. Is there a method to share the Analyzer? Yes. Here is a method for you to share analyzer so that all four managers can use analyzer  respectively: 0) Install Track4Win Server in one computer's  non-windows system directory (Important: Don't install it under C:\program files, you must install Server in other directory, like c:\tools\Track4Win server\ c:\Track4Win server\ 1) Share the Server's installation directory to other 3 computers so that they can access the shared directory  2) Set the shared directory writable (fully shared: write and read) 3) On other 3 computers, run STAnalyser.exe, the Analyzer executable file in the shared directory  4) To get the latest data, use "Refresh" button. You will get almost real-time data. We have purchased 600 licenses. We hope to run Track4Win Monior on our client machines in a automatic stealth mode. That is, we don't want to install Monitor manually and the client users should not know Monitor is running. Is there any solution for this ? Ultimately we would like to be able to deploy Track4Win using active directory and be able to set the options at the time of install rather than manually. Yes. You can deploy Track4Win using active directory, and run  Monitor in a automatic stealth mode. Here is the method: 1) Install Monitor in your Server's harddisk,then you can get two files in your harddisk: stmonitor.exe & stmonitor.dll 2) You can run Track4Win monitor using a command line example: c:\>stmonitor -stealth -server:servername -port:portnumber Parameters: servername: the default value is localhost, you may put the Server name of the computer you run Track4Win Server portnumber: port number, usually, using 8090 if it is available 3) if you use active directory, you just let client machine run the stmonitor.exe. 3.1) make a batch file with the lines below(somedir means directory name): mkdir c:\somedir copy \\server\stmonitor.exe c:\somedir\. copy \\server\stmonitor.dll c:\somedir\. @start c:\somedir\stmonitor -stealth -server:servername -port:8090 3.2) Let every client pc run this batch file when it starts up Can I create my own report? Yes. Track4Win is using an Access database to record data, so you can read it using ACCESS, VC, VB, DELPHI to create your own report or application for free.  I want to use SQL server to store my data, How can I do ? You can download the SQL serve package to store data in SQL server. Which network port does Track4Win use ? Track4Win uses UDP 8090 to send the data. I encountered "UDP port 8090 has been used" problem. What can I do ? You can change Track4Win server's configuration, using other unused UDP port like (11000,23999 ...), But you must change your monitor's configuration to the same port number at the same time. I encountered "Please use administrator to Run these server !' Message, What can I do? Track4Win must run in the administrator authority. You should have the administrator authority, You can right click the STserver.exe , chose "Run As.. " to run server in administrator authority. Where can I download a version with MS SQL database support ? Yes. You may download the MS SQL package and follow the instructions in the package to run Track4Win with MS SQL database format. If you have any questions, please contact us : support@Track4Win.com Can I also hide all Server icons and run Server invisibly ? Yes. The method is similar as Monitor stealth mode. But the Hot Key for Server is different. Please see your readme files. If we need change Server machine's hardware, can we get a new unlock key for the new machine? Yes. We have a new Unlock Key Policy in case clients need change their Server hardware: Track4Win customers can get a new unlock key in case they need change server machine hardware. But there are three registrations: * In a one-year period, customer can have no more than two chances to get a new unlock key * There should be at least 120 days between two requests to get a new unlock key * In a consecutive 3-year period, customer can have no more than three chances to get a new unlock key. What are the computer system requirements to run Track4Win Server and Track4Win Monitor? Monitor Requirements: IBM compatible PC with a Pentium-Class Microprocessor. 3 MB free disk space. TCP/IP network protocol. Windows 9x, Windows NT 4.0, Windows 2000 and Windows XP. Server Requirements: IBM compatible PC with a Pentium-Class Microprocessor. 3 MB free disk space. TCP/IP network protocol. Windows 95 should have DCOM95 and MDAC 2.5 or grater installed. Windows 98 first edition or Windows NT 4.0 should have MDAC 2.5 or grater installed. Windows NT 4.0, Windows 2000 or Windows XP, you must have Administrator privilege to run the Track4Win Server. Where to find  DCOM95 & MDAC 2.5 for Windows 95 / Windows 98 first edition/Windows NT 4.0 ? You can download them from Microsoft website. http://download.microsoft.com/msdownload/dcom/95/x86/en/dcom95.exe http://download.microsoft.com/download/dasdk/Install/2.50.4403.12/W9XNT4/EN-US/MDAC_TYP.EXE

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